Issue - meetings
Revised Corporate Complaints Policy
Meeting: 20/01/2025 - Corporate Policy and Resources Committee (Item 10)
10 Revised Corporate Complaints Policy 
PDF 467 KB
The Committee is asked to adopt the proposed revised Corporate Complaints Policy that aligns with the Ombudsman’s Complaints Handling Code.
Additional documents:
- App A SpelthorneCorporateComplaintsPolicyDraft, item 10
PDF 250 KB
View as HTML (10/2) 62 KB
- Appendix B_Equality Impact Assessment Complaints Policy_2024, item 10
PDF 304 KB
View as HTML (10/3) 116 KB
Decision:
The Committee resolved to approve the adoption of the proposed revised Corporate Complaints Policy.
Minutes:
The Committee considered a report the sought adoption of a revised Corporate Complaints Policy that would align with the Ombudsman’s Complaints Handling Code.
The Committee were advised that any revisions to the policy would not affect the current reporting procedures.
The Committee resolved to approve the adoption of the proposed revised Corporate Complaints Policy.