Agenda item

To receive a report on the performance review method of the Council’s main contracts from the relevant Heads of Service and the Principal Solicitor.

The Committee received a report giving details of the performance monitoring arrangements for the Council’s top spend contracts, which included:

grounds maintenance; vehicle supply – contract hire of street cleansing and refuse collection vehicles; Leisure Centres; provision of monitoring and maintenance services of CCTV, Knowle Green cleaning contract; management of Staines-upon-Thames market; processing of recyclables and ‘meals-on-wheels’ supply of vehicles and food.

The Principal Solicitor advised the Committee that the performance monitoring provisions of all the contracts were carefully considered to ensure they were appropriate to the goods/works/services being provided and to ensure contract managers could undertake effective monitoring. Where they could be appropriately measured, key performance indicators and systems of service credits were used. To achieve added value from the contractor, long term contracts centred on a ‘partnership’ approach rather than arbitrary enforcement. This had been demonstrated to achieve better results.

Resolved to note the report on the performance review of contracts.