Decision details

Housing Complaints Performance and Self-Assessment against Housing Ombudsman Complaint Handling Code

Decision Maker: Corporate Policy and Resources Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

Committee resolved to:

 

1.    Receive and respond to the annual report on Metropolitan Thames Valley Housing’s complaint handling performance and learning from complaints, in relation to complaints from residents of Harper House and White House,

 

2.    Approve the self-assessment of Metropolitan Thames Valley Housing’s Complaints Policy against the Complaint Handling Code, for submission to the Housing Ombudsman Service; and

 

3.    Appoint the Community Wellbeing & Housing Committee to fulfil the role of Members Responsible for Complaints.

Report author: Gillian Scott

Publication date: 10/09/2024

Date of decision: 09/09/2024

Decided at meeting: 09/09/2024 - Corporate Policy and Resources Committee

Effective from: 14/09/2024

Accompanying Documents: