Decision details

Revised Corporate Complaints Policy

Decision Maker: Corporate Policy and Resources Committee

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

To adopt a revised Policy which complies with the Local Government and Social Care Ombudsman's Complaint Handling Code.

Decision:

The Committee resolved to approve the adoption of the proposed revised Corporate Complaints Policy.

Report author: Sandy Muirhead

Publication date: 22/01/2025

Date of decision: 20/01/2025

Decided at meeting: 20/01/2025 - Corporate Policy and Resources Committee

Accompanying Documents: