Knowle Green Reception Opening Arrangements - Verbal Item
To discuss the post COVID-19 new opening arrangements for reception at the Council Offices, Knowle Green, Staines-upon-Thames.
Minutes:
The Chairman proposed the Committee hear this item before item 6 due to officer availability, and the Committee agreed.
The Group Head of Commissioning and Transformation explained that the Council was seven weeks into a three-month trial of limited opening hours for reception at the Council Offices, Knowle Green, Staines-upon-Thames. She explained appointments were being offered for clients which had been well received, but that many attending the offices had done so to drop off documents which could also be done outside opening hours.
The Committee acknowledged the limited opening hours were a trial and though clients were happy to see reception open, there was a hope for a return to normal business hours in the future. The Group Head of Commissioning and Transformation explained the Council’s priority was to keep residents and staff safe, and the trial was being monitored to inform future opening hours.
The Committee resolved to agree that the limited opening hours for reception at the Council Offices, Knowle Green, Staines-upon-Thames should continue through to the end of the three-month trial.