Issue - meetings
Unreasonably persistent, vexatious or abusive Complaints Policy
Meeting: 15/04/2024 - Corporate Policy and Resources Committee (Item 39)
39 Unreasonably persistent, vexatious or abusive Complaints Policy 
PDF 192 KB
The Committee is asked to:
1. Adopt the Council’s Unreasonably Persistent, Vexatious or Abusive Complaints Policy as attached at Appendix B,
2. Agree to delegate to the Monitoring Officer to make any consequential changes to the Council’s Complaints Policy arising from the adoption of the Unreasonably Persistent, Vexatious or Abusive Complaints Policy; and
3. Agree to delegate to the Monitoring Officer, in consultation with the Chief Executive, to implement any future changes and updates to the Council’s Complaints Policy and Procedure, including the Unreasonably Persistent, Vexatious or Abusive Complaints Policy.
Additional documents:
- App 1 Complaints Policy and Procedure-A5_v3, item 39
PDF 2 MB
- App 2 Spelthorne Borough Council vexatious policy Draft 13 Mar 24, item 39
PDF 164 KB
Decision:
Committee resolved to:
1. Agree the Council adopting an Unreasonably Persistent, Vexatious or Abusive Complaints Policy as outlined in the report,
2. Delegate to the Monitoring Officer to make any consequential changes to the Complaints Policy arising from the adoption of this policy; and
3. Delegate to the Monitoring Officer, in consultation with the Chief Executive and the Chair of the Corporate Policy & Resources Committee, to implement any future changes and updates to the Council’s complaints policy and procedure, including the Unreasonably Persistent, Vexatious or Abusive Complaints Policy.
Minutes:
The Committee considered a report that sought approval to adopt an Unreasonably Persistent, Vexatious or Abusive Complaints Policy.
Committee requested that the third recommendation in the proposed policy be amended to include the Chair of the Corporate policy & Resources Committee.
The Chair asked the Committee to submit any proposed amendments to the Group Head of Commissioning & Transformation by the end of the working day Friday 19 April 2024.
Committee resolved to:
1. Agree the Council adopting an Unreasonably Persistent, Vexatious or Abusive Complaints Policy as outlined in the report,
2. Delegate to the Monitoring Officer to make any consequential changes to the Complaints Policy arising from the adoption of this policy; and
3. Delegate to the Monitoring Officer, in consultation with the Chief Executive and the Chair of the Corporate Policy & Resources Committee, to implement any future changes and updates to the Council’s complaints policy and procedure, including the Unreasonably Persistent, Vexatious or Abusive Complaints Policy.