Issue - meetings

Committee is asked to note the Customer Services Service Plan for 2024-25.

The Committee were advised that this Service Plan was submitted late as a restructure had just been finalised.

The Committee expressed concerns about the current Service Plan template and how it resulted in a document that was not easy to understand. They also asked that the template be updated to provide information in respect of the previous years’ plan so the members would be aware whether targets had been met or projects completed.

The Deputy Chief Executive advised the Committee that the Service Plan  template was in the process of being updated and would address the points outlined above. The new template would be used for the Service Plans for 2024/25 that would be presented to Committees in early Autumn.

Committee resolved to note the Customer Services Service Plan.