Issue - meetings
Annual Complaints Performance 2023-2024
Meeting: 09/09/2024 - Corporate Policy and Resources Committee (Item 101)
101 Annual Complaints Performance 2023-2024 
PDF 421 KB
The Committee is asked to note the report on the Council’s complaints performance for the period 01 April 2023 to 31 March 2024.
Additional documents:
- Appendix 1 LGSCO annual review letter 2324, item 101
PDF 123 KB
- Appendix 2 LGSCO complaints data 2324, item 101
PDF 12 KB
Minutes:
The Committee considered a report that sought to provide information on complaints received in 2023-2024, what complaint stage they were taken to, outcome of upheld complaints and learning points.
The Committee queried how the Local Government and Social Care Ombudsman operated in relation to complaints received. The Group Head of Commissioning and Transformation advised that she would circulate the requested information to all members of the committee.
Committee resolved to approve the report.